Clicking the ‘book a service’ button anywhere you see it on this website will take you directly to our booking portal, where you can view our service menu and calendar. Once you’ve made an appointment, you will receive confirmation and reminder emails.

A valid credit card is required to be on file to hold your appointment, but you will not be charged initially.

At least 24 hours prior to your first appointment, please fill out and sign/acknowledge all forms via the ‘Required Documents’ link in your appointment confirmation or reminder emails - especially this mandatory Client Intake and Consent Form (if you’ve already filled it out through the email link, no need to do it again).

For future appointments, we may email you ahead of time any forms that are relevant to the service(s) you are scheduled to receive.

eleven esthetics is located inside IMAGE Studios at 2690 5th St. Alameda, on the second floor above Famous Dave’s Bar-B-Que and Carbon Health at Alameda Landing. There is a ton of free parking in the lot between the building and Target; the entrance is also on the parking lot side. When you arrive, please find eleven esthetics in the directory and we will buzz you into the building.

After being buzzed into the building, we will meet you in the lobby shortly before the start of your appointment; please refrain from knocking on the eleven esthetics studio door ahead of your scheduled appointment time as we may be with another client. Inside the treatment room, you will be given a spa wrap to change into. Please silence your phone and be prepared to put it away for the duration of your service. Then get ready to relax!

A cancellation fee of 50% of the service(s) booked will be automatically charged for canceling within 24 hours of your scheduled appointment. The same 50% fee will be automatically charged for no-calls/no-shows.

If you are sick - either showing outward symptoms (such as coughing, sneezing, and/or fever) or feeling as though you are coming down with something - please reschedule. We reserve the right to refuse service to anyone who comes into the studio and exhibits symptoms of illness.

Thank you for your consideration!

If you’re running late for your appointment, please text 510.545.3558 as soon as possible and be sure to include your name.

You are given a 10-minute grace period; anything beyond that timeframe may result in cancellation and automatic charge of the 50% cancellation fee as outlined above in the cancellation policy.

If we are still able to accommodate your appointment after your late arrival, it will be shortened and still end at the original scheduled time. Otherwise, you may reschedule through our booking portal.

Face masks are currently not required, but are welcome if you prefer to wear one. However, it will have to be removed while you receive your facial service.

We are fully vaccinated against Covid-19, but still choose to wear a mask during your service for your comfort.

Due to space and liability constraints, additional guests are not permitted in the treatment room during your appointment, with the exceptions of 1) a parent or guardian accompanying a minor who is receiving a service, or 2) a designated caregiver for a client with mobility issues and/or significant health challenges who is receiving an Oncology Esthetics® service.

Additionally, children and/or pets cannot be left unattended in the lobby or waiting areas. Please plan accordingly so that your appointment is your personal time for self-care. Thank you for understanding!

We are happy to provide selected services to minors 11 years old and up. A parent or legal guardian is required to be present for the duration of the appointment; this chaperone will also need to present their own ID and sign a Parental/Legal Guardian Consent form that will be sent to them prior to the appointment.

Payments can be made by credit card (you can use the card we have on file or an alternate card) or cash. If paying by cash, please make sure you have the exact change, as we do not keep cash on hand.

If you’re looking to purchase a gift card, you may do so via this link!

If you were given a gift card (lucky you!), please book an appointment as usual, but bring your gift card so that we can apply it at checkout after your service. If you don’t have that information, no worries! Simply mention who purchased the gift card for you as it will already be in our database.

Please note: Gift cards cannot be combined; only one gift card can be applied per appointment/service. Gift cards do not expire, & can be used for any eleven esthetics service or retail product purchase.

If you received one of our promotional flyers or cards with a stated discount, please make sure to bring it to your appointment so that your discount can be applied at checkout.

We also have a referral program: Give our referral card to a friend, and when that friend books an appointment, you will both get a $20 discount on your next service! (Friends must be new clients only.)

We may also have occasional promotions or specials on services or retail products. Check back here often, and follow us on Instagram @eleven.esthetics and/or on Facebook at eleven esthetics to stay in-the-know!

Please note: Discounts/promotions cannot be combined; we will always grant you the better discount/promotion if applicable. Discounts/promotions are subject to change at any time.

Refunds are not offered on services that have been rendered. A thorough, signed intake is required so that we are all aware of possible allergies and contraindications. In the event of an unexpected allergic reaction, we will take immediate steps to remove products and remedy the situation. If you have concerns about known allergies, please contact us to schedule a patch test on a day before your appointment.

We do not offer refunds for products, but unopened and unused products may be exchanged within 30 days for other products or credit towards future services at eleven esthetics.

At the end of your service, we will verbally provide you with instructions on how to care for your skin for the immediate time following. This may include avoiding any heat-inducing activities for the next 24 hours, or to not wash your face that evening if possible so that your skin can fully absorb & benefit from the treatment you just received.

Longer-term, coming into eleven esthetics on a regular basis ensures that we consistently address your skin concerns and achieve your skin goals. ‘Regular’ can be anywhere from weekly to every 4-6 weeks, depending on the skin fitness plan we implement. But since your skin’s health and appearance are also largely dependent on how you care for it daily, we are happy to recommend products to support your best skin ever outside of the treatment room! We confidently use and carry Circadia and Hale and Hush, two professional-grade skincare brands rooted in the optimal skin health and wellness philosophies we believe in.